Refund and Returns Policy

Replacement Policy – Kavinstar

At Kavinstar, we stand behind the quality and reliability of our products. Our commitment to customer satisfaction extends beyond the initial purchase, and we understand that sometimes replacements may be necessary. We strive to make the replacement process seamless and straightforward for our valued customers.

Terms and Conditions:

  1. Eligibility for Replacement:
  • Products eligible for replacement include those with manufacturing defects or damages incurred during shipping.
  • Replacement requests must be made within 7 days of receiving the product.
  1. Verification Process:
  • To initiate the replacement process, customers must provide proof of purchase and images showcasing the defect or damage.
  • Our customer service team will assess the information provided to determine eligibility for replacement.
  1. Replacement Procedure:
  • Once eligibility is confirmed, we will arrange for the pickup of the defective or damaged product.
  • Customers may also choose to send the product back to us through a reliable courier service.
  1. Product Inspection:
  • Upon receiving the product, our quality control team will conduct a thorough inspection to validate the reported issue.
  • If the defect or damage is verified, we will proceed with the replacement process.
  1. Replacement Dispatch:
  • Once the replacement is approved, a new product will be dispatched to the customer at the earliest possible time.
  • Customers will be provided with tracking information for the replacement shipment.
  1. Return Shipping Costs:
  • If the replacement is approved due to a manufacturing defect or damage during shipping, Kavinstar will bear the return shipping costs.
  • If the replacement is requested for reasons other than defects or damages, the customer may be responsible for return shipping.

Contact Information for Replacement Requests:

  • Customers can initiate replacement requests by contacting our customer service team through the following channels:
  • Email: [email protected]
  • Phone: [8587870939]

Customer Satisfaction Guarantee:
Kavinstar is committed to ensuring that our customers are satisfied not only with the purchase but also with the resolution of any issues that may arise. Our dedicated customer service team is ready to assist you throughout the replacement process, ensuring a positive and hassle-free experience.

Thank you for choosing Kavinstar – Your Partner in Office Automation!